Hotel Guest Service Representative

• At City Express by Marriott Rancho Cucamonga we are seeking a reliable, friendly, service-oriented front desk agent to join our growing staff. In this position, you will take reservations, check guests in and out of rooms, direct calls, and answer all guests’ questions and concerns. We are focused on providing a relaxing experience to our guests.

Our Front Desk Associates are the likely the very first and last contact our guests have when they visit so it's important that our Front Desk Associates can help us achieve our goal

Front Desk Associates: Wanted - Part Time experienced front desk agent, front desk clerks, receptionist, or similar role. Previous hotel-related experience preferred.

Shifts are as follows

· 6:45am-12:45pm

· 12:30pm-5:30pm

• 5:15 pm to 11:00 pm

Shifts may be extended to 8 hour shifts based on hotel occupancy

• We are open 24 hour 7 days a week, must be flexible and willing to work weekdays, weekends and holidays
• Responsibilities
• Greet and check-in guests in a friendly and professional manner in accordance with Marriott brand standards.
• Handle guest inquiries and provide information about hotel facilities and services
• Assist guests with check-out procedures
• Create and process reservations and manage room assignments
• Manage reservations online , in person, or over the phone reservation.
• Handle guest requests promptly and efficiently
• Conduct night audit duties as needed ( if scheduled for the shift)
• Maintain a clean and organized front desk area
• Professional appearance and excellent attendance and punctuality.
• Enroll guest to our Brand Program and is knowledgeable of the perks
• Other office duties assigned by management.
• Will be required to work nights, weekend, and holidays.
• Requirements
• Previous experience in hospitality, front desk, or guest relations preferred
• Strong customer service skills with a friendly and positive attitude
• Proficiency in using phone systems and hotel management software
• Multilingual abilities are a plus
• Knowledge of night audit procedures is advantageous

Job Type: Part-time

Pay: $16.75 - $17.00 per hour

Benefits

• 401(k)
• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person