Retail Sales Supervisor

At GameStop, we are dedicated to providing outstanding service and offering the latest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we are proud to cater to the diverse needs of gamers worldwide. Our mission is to create unforgettable experiences for our customers by continually pushing the boundaries of what's possible. Join us in shaping the future of gaming and delivering exceptional products to gamers everywhere!

In this role, you will work under moderate supervision to assist the store management team with daily operations. As a Retail Sales Supervisor, you will provide exceptional guest service experiences that align with GameStop's buying, selling, trading, and reserving business model. This position emphasizes maintaining a welcoming shopping environment, boosting sales through your gaming knowledge, and fostering customer loyalty.

KEY RESPONSIBILITIES

• Deliver exceptional guest service: greet guests warmly, address their questions/concerns swiftly and courteously, help them find their desired gaming products, and inform them of special promotions. Show genuine gratitude for choosing GameStop.
• Enhance the shopping atmosphere by ensuring the store is visually appealing and operationally sound while building relationships that drive sales and repeat business.
• Accurately handle guests' purchases and returns using the Point-of-Sale (POS) system to maintain a high standard of service.
• Address guest inquiries either in person or over the phone in a prompt, courteous, and professional manner.
• Promote GameStop's guest benefits, including the reservations program and Pro Rewards loyalty program.
• Maintain cleanliness and organization throughout the store, including all areas as per company guidelines.
• Complete Omni-Channel orders daily and assist in inventory control and loss prevention practices.
• Conduct inventory counts and ensure proper merchandising on the sales floor.
• Support management in achieving sales goals and completing necessary administrative duties.
• Accurately manage daily business transactions in the POS system; assist management with cash and change needs.
• Inspect shipments for discrepancies and report any issues to the management team.
• Supervise Sales Associates in the absence of management, delegating tasks appropriately.
• Adhere to all company policies and procedures effectively.
• Follow all opening and closing protocols diligently.
• Provide constructive feedback on associate performance to management.

QUALIFICATIONS

• Must provide proof of identity and eligibility to work in the United States.
• Must be at least 18 years old.
• A high school diploma or equivalent is required.
• At least 1 year of experience in retail sales, guest service, or management is preferred.
• Familiarity with video games is preferred.
• Ability to work independently and remain on your feet for extended periods.

SKILLS AND ABILITIES

• Exceptional guest service abilities.
• Effective verbal and written communication skills; bilingual candidates (English/Spanish) are preferred.
• Ability to thrive in a fast-paced environment.
• Must meet performance expectations, including attendance and professional appearance.
• Basic math skills and ability to alphabetize merchandise.
• Self-motivation and ability to collaboratively complete tasks on time.
• Strong problem-solving and judgment abilities.
• Follow detailed instructions accurately.
• Maintain safety when handling bank deposits.
• Ability to work a flexible schedule, including nights, weekends, and holidays, with availability for at least 3 days a week.
• Capability to manage stress effectively while ensuring guest satisfaction.
• Physical ability to bend, stoop, reach, lift merchandise weighing up to 30 lbs., and stand for extended periods.

Job descriptions may change based on the company's needs. GameStop is an equal opportunity employer and provides reasonable accommodations to qualified individuals with disabilities. This position continuously accepts applications; those interested should apply without delay. Full-time positions offer participation in incentive programs, health benefits, paid time off, a 401(k), employee discounts, and a casual work environment. Pay ranges from $17.40 to $20.15.