CSR (Glass)-1

Company: Glass America

CA Riverside - 300194

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description

Glass America

Customer Service Rep

Riverside, CA

Glass America is a respected leader in the auto glass industry. As a Customer Service Rep, you are a key member of Glass America’s shop operations team and instrumental in our overall success. You will have a direct impact on how efficient and effective our team is, day in and day out. What Glass America offers you: Full-Time (30 or more hours per week) employees enjoy

What Glass America offers you

Full-Time (30 or more hours per week) employees enjoy

• 80 hours of accrued paid time off annually.
• 80 hours of paid parental leave.
• 6 paid holidays annually.
• Medical, Prescription Drug, Dental & Vision Insurance
• 401(k) Retirement Plan with company match.
• Employer Paid Short-Term Disability & Life Insurance.
• Additional Voluntary Life Insurance.
• Free prescription or non prescription safety glasses each year.
• Career development and progression opportunities.
• Be part of a company that does business in 38 states and continues to grow!

What Glass America requires of you to be successful:

• What Glass America needs of you to join the team:
• Professionally handle customer interactions and general inquiries, both in person and over the phone.
• Have a sense of urgency when filing insurance claims with and/or without customers on the line.
• Maintain regular communication with all other CSRs and Management.
• Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.
• Follow our step by step process to File Insurance claims, order OEM glass, and receive necessary approvals from Insurance companies.
• When needed, pivot to provide additional assistance to the dispatch/CSR team.
• Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails.
• Comfortable in a customer facing, front line role.
• Reliable and dependable hard worker with a positive demeanor.
• High aptitude for technology with strong typing and data entry skills.
• Process driven with the understanding of how to manage Claim Spreadsheets.

Glass America is an Equal Opportunity Employer.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

What Glass America offers you

Full Time (30 or more hours per week) employees enjoy

• 80 hours of paid time off annually.
• 80 hours paid parental leave.
• 6 paid holidays annually.
• Medical, Prescription Drug, Dental & Vision Insurance.
• 401(k) Retirement Plan with Company Match.
• Employer Paid Short-Term Disability & Life Insurance.
• Additional Voluntary Life Insurance.
• Free prescription or non prescription safety glasses each year.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

Hourly Range is $18-$25 per hour based on skills and experience