Shopify Platform Support Specialist

Shopify Platform Support Specialist

In-Person | Full-Time

Pay Range: $18.00 – $26.00 per hour

Reports to: Director of Digital Platform Operations

Prodrome is seeking a Shopify Platform Support Specialist to support the day-to-day technical and functional operations of our Shopify storefront. This is an in-person, hands-on role focused on keeping our e-commerce platform running smoothly for customers, affiliates, and practitioner partners.

This position plays a key role in maintaining platform stability, resolving issues efficiently, and supporting ongoing growth across our Shopify ecosystem, with the potential to expand to additional stores over time.

What You’ll Do

• Support daily operations of the Prodrome Shopify store to ensure reliable performance and uptime
• Troubleshoot and resolve issues related to:
• Customer, affiliate, and practitioner accounts
• Orders, payments, and fulfillment workflows
• Subscriptions and recurring billing
• Monitor system health, integrations, and store functionality to identify and address issues proactively
• Provide technical support for Shopify themes, apps, and third-party integrations
• Assist with front-end troubleshooting and updates using HTML, CSS, and Liquid
• Collaborate with internal teams to implement updates, fixes, and platform improvements
• Document issues, resolutions, and platform processes to support operational continuity
• Escalate complex issues as needed while maintaining ownership through resolution

What We’re Looking For

• Hands-on experience supporting Shopify (admin, storefront, themes, apps)
• Working knowledge of HTML, CSS, and Liquid, with the ability to make front-end edits and fixes
• Experience troubleshooting technical and functional e-commerce issues
• Familiarity with subscription platforms, payment gateways, and Shopify apps
• Strong problem-solving skills and comfort working in a fast-paced environment
• Clear communication skills and a service-oriented mindset
• Ability to work on-site and collaborate closely with cross-functional teams

Nice to Have

• Experience supporting multiple Shopify stores or complex Shopify environments
• Basic understanding of web performance, SEO, or UX best practices
• Experience working with affiliate, practitioner, or B2B/B2C hybrid platforms

Why Join Prodrome

• Be part of a growing, mission-driven organization at the intersection of science, health, and technology
• Work closely with leadership and have direct impact on platform performance and user experience
• Gain exposure to evolving Shopify implementations and expanding digital ecosystems
• Stable, in-person role with meaningful technical ownership and room to grow

If you enjoy solving problems, supporting live platforms, and keeping systems running smoothly behind the scenes, we’d love to hear from you.

Pay: $18.00 - $26.00 per hour

Benefits

• Employee discount
• Health insurance
• Paid time off

Work Location: In person